Official Canada Blog
News and notes from Google Canada
The Multi-screen Canadian
Monday, December 16, 2013
When 50% of online Canadian adults own a smartphone, and 51% reported having a phone, tablet or a PC with them while they watch TV, behaviours change.
Canadians search, shop, share, and play across multiple devices and screens, but just how frequently this has been happening has been unclear until now. A
new study
from Google (conducted by
Ipsos
, an independent market research firm) sheds light on multi-screen behavior in Canada with important insights for performance and brand marketers.
Conducted between October 15 – November 1, 2013, and available on our
Think Insights
page, the study covered over 2000 respondents across Canada and discovered two key trends: simultaneous multi-screening with an impact on television and sequential multi-screening with an impact on shopping.
Here are just some of our
key findings:
Multiscreen behavior among smartphone users is widespread and with the expected rapid growth of smartphones & tablets, 'multi-screening' – using more than one screen at once – is only going to grow.
Among Smartphone users, most time spent consuming media today is screen-based, on Computer, Smartphone, Tablet or TV
Canadians think using devices simultaneously can
enhance
the TV viewing experience, but can also be a distraction. TV itself is losing its ability to command our full attention.
Smartphones play a critical role in the path to purchase process. They are used for product reviews, store location information, inventory checks and purchases – especially during the
holidays
!
Portable screens allow us to move easily from one device to another to achieve a task. In some cases, smartphone users will begin researching on their smartphone and continue the shopping process or even make a purchase on a different device.
So, for all the marketers out there, here are some insights we would take away from this study:
First, the vast majority of media interactions are screen-based, so marketing strategies should no longer be viewed as “digital” or “traditional.” Businesses should understand
all
of the ways that people consume media, particularly digital, and tailor strategies to each channel.
Second, the prevalence of sequential usage for shopping makes it important that businesses enable customers to save their progress between devices. Saved shopping carts, “signed-in” experiences or the ability to email progress to oneself helps keep consumers engaged, regardless of device used to get to you.
Third, consumers rely on search to connect their experiences across screens. Not only should brands give consumers the opportunity to find them with search campaigns across devices, but strategies such as keyword parity across devices can ensure consumers can find the brand when resuming their search on a different device.
Fourth, when devices are used simultaneously, content viewed on one device can trigger specific behaviour on the other. If you're a business, this means you should not limit your conversion goals or "calls to action" to only the device where the content was initially displayed.
Lastly, with smartphones playing an important role in the shopping process, remember that they are equally likely to be used to drive shoppers into a store as they are to drive them to another device in order to continue or complete the purchase cycle.
Happy holidays, and happy
reading
!
Posted by Vinay Chandra, Media Solutions Lead, Google Canada
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